User Research: Medical

User Research, WS1213

For the user research in our design project we have decided to analyse the workflow of the medical sector because of its diverse working areas and possibilities for technical improvements. So we did not limit our exploration to a specific field but tried to gain a deeper insight into the general issues physicians and nursing auxiliary have to deal with

We arranged interviews with an anaesthetist, a paediatrist, a heart surgeon, two ambulance technicians and a nurse.

The anaesthetist, the heart surgeon and the nurse could give us detailed information about their daily routines and the life at hospital. From the two ambulance technicians we learned the challenges of health care on the street and could get an impression how exhaustive their work really is. In contrast, the paediatrist is working at a doctor’s surgery, which we were allowed to visit this day.

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In summary we realized that all these professions have their distinct challenges but also problems in common that we can use as a foundation for our prototype development.

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