USER RESEARCH: Emergency Medical Service

Group 02, User Research, WS1314

We decided to pick emergency medical service as our user research group. After visiting the BRK operation center in Munich City and meeting two of the supervisors we chose to focus on the training sector.
Therefore we managed to convince several employees in different positions -like instructor, trainee and active members- to take part in our interviews.

 
On Monday we met a trainee at BRK, and her supervisor. They gave us an insight of the general training process as well as operation experiences and its difficulties.
Afterwards we were allowed to see one of the lecture rooms and a RTW-simulator.

Bild4

This room was surprisingly well equipped with high-tech training facilities.
Because our first two interviews were amazingly informative, we were able to refine our interview content.
Unfortunately another two trainees canceled our interviews in the last minute, but agreed to answer our questions in written form.

 
The next few days our data analysis will follow.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s