USER RESEARCH: Emergency Medical Service

Group 02, User Research, WS1314

We decided to pick emergency medical service as our user research group. After visiting the BRK operation center in Munich City and meeting two of the supervisors we chose to focus on the training sector.
Therefore we managed to convince several employees in different positions -like instructor, trainee and active members- to take part in our interviews.

On Monday we met a trainee at BRK, and her supervisor. They gave us an insight of the general training process as well as operation experiences and its difficulties.
Afterwards we were allowed to see one of the lecture rooms and a RTW-simulator.


This room was surprisingly well equipped with high-tech training facilities.
Because our first two interviews were amazingly informative, we were able to refine our interview content.
Unfortunately another two trainees canceled our interviews in the last minute, but agreed to answer our questions in written form.

The next few days our data analysis will follow.

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