User Research: Fire Brigade

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Our group went to two fire brigade stations to do user research in the form of a semi-structured interview. Having met the rural volunteer fire brigade in Wolfratshausen and an urban volunteer fire brigade in Munich (Stadtmitte), we can tell that they both use similar technical support with some differences in terms of usability and technical progress.

Through the interviews we had the opportunity to explore different tasks and equipment that is used in the work environment of a firefighter. We got to know that technical devices have to function properly regardless of temperatures and weather conditions. This is an important point to consider in the later development of our concept.

In addition an apprentice of the fire brigade in Fürth answered our questions by e-mail, so that we could gather information from another perspective. In summary the interviews provided a lot of informations for us to analyse in the next phase of our design process.

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