With firefighters being essentially for communities security and having quite a hard job to do, we quickly decided to concentrate our efforts in this Concept Development Workshop on Fire Departments.
For the User Research we chose the Volunteer Fire Department Neubiberg. Open minded contacts made it possible to gather information through several interviews. Furthermore we were granted access to the technical equipment and were able to document our experiences via voice-recording and photos.
Prearranging two different interview sheets gave us the opportunity to develop spontaneous questions to upcoming problems within the interviews.
Conclusive, the collected information gave as a useful overview of the workflows, the volunteers, the (un)-modern equipment and areas of potential improvement.