Munich. KYRA is our new developed feedback system for the BRK. It provides an app to evaluate emergency calls and offers a way for paramedics to cope with psychological pressure.
Each paramedic gets an account for the KYRA app and can comment on emergency calls, evaluate other members of the team or ask for appointments with them or a psychologist.
Headquarters can see the feedback data, sign it off and analyse it to adapt processes and team structures.
Future work will be to include other external action forces such as fire fighters or policemen to the system to gain an overall feedback for each emergency call.