Dynamic Food

Group 09, User Research, WS1516

Hello,

we are the team “Dynamic Food”! During the last three days we interviewed the following service providers: Call-A-Pizza, Bonjour Munich, Amazon Fresh USA, Bento Box, Isarquelle and a former driver of several pizza delivery services.

We focused on food derlivery services. In the course of our interviews we noticed slight differences and similarities between the service providers. Amazon Fresh USA focuses on the delivery of fresh ingredients from local markets for daily use, Bonjour Munich offers a high quality custom breakfast and lunch for companies and individuals, Bento-Box and Call-A-Pizza are classical food delivery services and Isarquelles revenue is mainly baised on beverages. We also got first hand insights about the classical delivery process during the interview with the former driver of Avanti.

The popular problems were technical difficulties, time issues, sufficient qualified personell, unpolite customers and the absence of tips.

In the next days we will evaluate these results to get an idea for our final concept.

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