In our user research process we encountered among other potential needs for improvement (e.g. indoor navigation) that the functionality of the MVG Info Point at the Münchner Freiheit station is still restricted. Therefore we asked ourselves how we might add further functionality and improve the interaction. After various storyboards we decided upon adding a navigation feature and supporting smartphone users without data volume. Shortly thereafter we created a final storyboard combining our key-ideas as preparation for the video prototype.
The story is about a foreigner who gets lost on his way to the Deutsches Museum in Munich. Due to the lack of data volume his smartphone fails to be of any use. Luckily he discovers the Info Point which offers a navigation service including an option to send the selected route directions to a connected phone. He compares the different travel options, decides to take public transportation and transfers the instructions. With the help of the newly acquired mobile turn-by-turn directions he arrives at his destination.