After our interviews in different retail stores our group came to the conclusion that it is important to improve the costumer experience in a store whilst also helping workers with their daily tasks. We developed three ideas for products that could serve this purpose.
One idea we chose to dig deeper in is a smart shelf. It automatically detects when a product is out of stock and alerts a worker to fill it up. In addition it has a button that a costumer can press If he needs advice about a product. The shelf is linked with a mobile device that every employee carries around so the employee will get all the informations immediately.
This product would help the problem of product availability and make a purchase more enjoyable as a costumer would not feel like employees urge him to buy anything because he is only advised about a product if he wants to be.