During our user research we discovered that many people like ordering online, because it is more convenient for them to have it delivered to their doorsteps. Still, many people also prefer going to the store to get consulting and to be able to see and touch the product before buying it.
We wanted to come up with a solution that would draw people that order online – because of convenience reasons – into retail stores, while also making it more convenient for people to buy more in one go when going to the city.
Our solution is called “Lock&Roll” and we offer lockers that are placed nearby malls, shopping centers or in the downtown. Users have the ability to lock their purchases away so they have their hands free to shop more. But most importantly, we also offer a delivery service for a small fee. Users can simply lock away all their shopping bags, can walk home with free hands, and have all their bags delivered to them when they arrive home.