Videoprototyp doc:clock

Videoprototype, WS1213

Doc:clock is a concept we developed to solve on the one hand the problems of patients to find an appropriate appointment or spending too much time in the doctor’s waiting room and on the other hand the problem of doctors to improve the workflow especially when patients cancel their appointments.

The concept includes the following ideas:

  • a smartphone app which provides:
    – continuous updates on the remaining waiting time
    – overview of all doctors you are visiting
    – appointment management (reminder, denials etc.)
  • a bracelet
    – for those who don’t have a smartphone
    – providing continuous updates on the remaining waiting time
    – easy to use (also for the older generation)
  • a web based platform which provides:
    – overview of all doctors you are visiting
    – appointment management
    – synchronization with the doc:clock app

Our main goal is to let people use their waiting time at the doctor’s office more efficiently. Therefore we focused on the continuous updates on the remaining waiting time which is displayed on a smartphone or a bracelet for patients without a mobile device.

 

Doc:clock provides several value propositions:

  • patients don’t have to sit and wait in the doctor’s office. they can use their waiting time in a more pleasant way without getting nervous to miss the appointment
  • easy appointment management for patients:
    – make an appointment online 24/7
    – reminder of upcoming appointments
    – denials of appointments

Doc:clock … more time for the beautiful things!

Concept: doc:clock

Concept, WS1213

In the last few days we evaluated the results of our research at the two dentists’ offices. After we created an affinity diagram based on the facts we gathered, we came across several problems which concern doctors and patients in common.

20130313_114056First of all there are uncertain waiting times for patients in almost every doctor’s office. The avarage time a patient is waiting for his/her treatment amounts to 27 minutes (2011 Bundesverband der Betriebskrankenkassen). Furthermore there may be time gaps as a result of cancelled appointments which interrupt the workflow of the doctor. To sum it up: time is the main issue.

Therefore we decided to develop a time saving concept improving on the one hand the doctor’s workflow and on the other hand helping the patient to arrange his appointments or leisure by giving him more precise information about his/her remaining waiting time.

The concept will be realised by a webbased platform, an app and a bracelet.

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User Research: Dentist

User Research, WS1213

IMG_2601After we decided to do our research in the medical sector, we came up with the idea to focus on dentists in Munich. Therefore we were able to win two dentists over to let us join their everyday work. Dentists are surrounded by a bunch of different exciting tools and gadgets which we were allowed to investigate.

In the last two days we participated in several treatments and operations, such as root treatments, working on inlays, tooth cleaning and the time consuming CEREC procedure (Chairside Economical Restoration of Esthetic Ceramics or CEramic REConstruction). The latter was one of the most interesing treatments, as it is a method to scan the remaining stump of the affected tooth and then create a new crown of this very tooth after rendering the taken pictures to an adaptable 3D-model.

Photo 07.03.13 17 06 07

Later we were also allowed to interview the two dentists and their assistants to get to know more about their jobs. So we were able to get precise information about tools and work flows which we didn’t get to see.

To sum it up, it was a nice and quite funny experience not to be the poor guy lying on the dentist’s rack 🙂