Prio is a watch that indicates the priority of incoming calls by emitting green, yellow or red light. The call’s priority is set by the caller. The users of Prio can indicate that they do not want to answer the call right now by pushing the “not now” button. There are options for defining different modes of availability that manage which calls come through differently.
* green light indicates unimportant calls such as organizational stuff
* yellow light indicates important calls such as request for second (medical) opinions
* red light indicates emergency calls
> doctors don’t get distracted too much while talking to patients
> light can replace annoying ringtones
> subtle && fast
– find watch manufacturer
– continue design process
– test prototype
The problem our team coped with is the telecommunication behavior of the medical doctors in hospitals. The head doctor told us that his phone rings permanently and that this bugs him – especially when he’s talking to patients. On the other hand there are perfectly good reasons for people to interrupt him, for example heart alarms.
The problem’s solution is PRIO! A watch that tells you the incoming calls’ priorities by emitting a light of specific color (green, orange or red), vibrating and regulating the phone’s volume. PRIO has a wireless connection to one’s mobile phone. The calls’ priority is set by the caller by dialing a specific number-extension. The watch has two buttons for configuration purposes: one to decline the incoming call and one to cycle through the phone’s different profiles.
This enables doctors to recognize incoming calls and even decline them without the patient noticing.
We focused our research on the medical sector due to the sheer amount of possibilities for technical innovation. We could win a principal consultant, two doctors in their practical year, a nurse and a student of medicine as our interviewees.
Our first interview partner was the nurse, who works for a health care service provider and from whom we learned how challenging and stressful this profession is.
Additionally we were allowed to spend a whole day in the Schreiber Klinik with one of the doctors who serves his practical year. We gained a lot of information about their routines thanks to this “Day in a life” observation. Furthermore we got an overview of the interaction and communication between the doctors, the nurses and the patients. In several interviews we were able to recognize and extract a plethora of potential improvement.
Our next step will be structuring and analysing the collected data.