Munich. KYRA is our new developed feedback system for the BRK. It provides an app to evaluate emergency calls and offers a way for paramedics to cope with psychological pressure.
Each paramedic gets an account for the KYRA app and can comment on emergency calls, evaluate other members of the team or ask for appointments with them or a psychologist.
Headquarters can see the feedback data, sign it off and analyse it to adapt processes and team structures.
Future work will be to include other external action forces such as fire fighters or policemen to the system to gain an overall feedback for each emergency call.
Munich. The last days were full of brainstorming, mind mapping and creating ideas and concepts.
Our goal was to build a new concept/device for the BRK, thus our personal mission was to help them saving more lives.
What inspired us most was the fact that there is no central feedback system where paramedics can evaluate and comment their emergency calls and exchange their experiences.
So we developed KYRA – our new feedback system!
The app for tablet, desktop or smartphone provides the means to evaluate emergency calls, offers a way for paramedics to cope with psychological pressure (a conversation with a psychologist or member of the team can be easily scheduled) and improve their teamwork. It will also include an interface to external action forces such as fire fighters or policemen. The headquarters can then analyse feedback data and possibly adapt processes to save more lives! Therefore our mission will be fulfilled.
A matter of life and death – nothing less than their daily routine.
It is therefore all the more important that any device can be handled without hesitation or margin for error.
That is why we decided to visit the BRK during the user research phase. We wanted to gain an insight to their work and explore possible design spaces.
As a start, we were shown around the building, seeing all the equipment used for inventory and administration. We also got to get a look at the different vehicles.
After that, we got the chance to conduct the interviews where we tried to cover as many different domains as possible.
Interviewing an emergency doctor, two paramedics, a medical volunteer and the responsible for public relations, we hoped to gather information from different points of view.
Especially interesting was the inventory of the rescue vehicles: The staff showed us all of the life saving equipment and explained in detail, how the data is communicated to other devices and the hospital.
In the following phases, we are going to analyse the collected data and hopefully be able to develop a concept that could provide a real additional value to the BRK.
We are excited to see what the data analysis will reveal.