During the research and evaluation process it became very clear that the communication did not work as intended, resulting in missunderstandings and making teamwork harder than necessary. Improving collaboration and communication for our user group is very critical. These two aspects are able to directly enhance or handicap the outcome of any given project in any given company.
Therefore, our solution is, what we call Happy Glasses. They look like normal glasses, but are a innovative, unique and futuristic type of communication option, which are able to improve the circumstances of bad communication and working atmosphere at any target group. Just by handing the devices to each employee, better communication and improved work ethic are assured. Happy Glasses are most helpful when it comes to presenting and discussing new products or ideas. Via the integrated camera and projector, employees can easily follow a presentation. They can either watch the material directly on their glasses or they can project it to a nearby wall to increase size and allow others to watch with them. Its additional features are getting incoming calls via vibration and visual pop ups on the glasses themselves, face to face communication with coworkers and many more.
The Benefit of Happy Glasses
Using the Happy Glasses is a piece of cake and everyone can immediately work with them. A special training or education is obsolete. As a result every company can forge ahead with new strength and benefit from the many advantages of our product.
Our challenge for the future is keeping up with upcoming trends, such as the possibility of combining our sensational features with the technology provided by Google Glass.
The next step of the process was the analysis of the data we collected in our user research at the helpdesk. We considered the different aspects and collected them in an affinity diagram. Afterwards we tried to find the „How might we…?“ questions and came to the conclusion that especially the communication and the working atmosphere is improvable.
Later than we brainstormed the opportunity of one of our HMWs. In the presentations in front of the other groups we got some great feedback for the most useful draft in order to develop the communication lacks for our target group.
All the collected information leads us to the conclusion that one possibility to eliminate the grievances of the helpdesk would be the innovative “Happy Glasses”. Some of its features are meetings with face-to-face communication, popup reminders on the glasses, wall presentations and many more.
Now we are improving our storyboard in purpose to create a video prototype.
We, the Group 7, visited the User Research IT office of the faculty for psychology and pedagogy. The interviews took place in the afteroon of the 16th of march 2015 and in the morning of the 17th of march 2015.
In the process among others, we interviewed the CIO & CSO Dr. Degenhardt, deputy director of the office and the head of the user support. By what we got interesting insights in the daily routine of these persons, what technology they use to support them and what things they are dealing with constantly.
Furthermore we asked two longtime employees of the office, who are confronted more with the daily business and the user questions. All data gained, we now have the opportunity to go on to our next step in the design process, the evaluation. In this next step we are trying to develop a perfect balanced concept for our target group, which fits their needs and we will deliberate about whether the advantage over one design prototype is good or not.