One of the most challenging aspects we discovered in our research phase is the enhancement of communication between patients and doctors. This concerns especially those patients who have trouble with taking their medication regularly and have to visit their doctor very often.
We used different ideation tools to generate as many ideas as possible to simplify this process.
After convergent thinking we decided to develop Tray.
Tray is a software-enhanced medication tray and is supported by a wearable device to improve the user-experience.
With a voice-controllable touch interface Tray helps patients to take their medication in time. The wearable device notifies the user by vibration if any interaction with Tray is necessary.
It can capture and store all relevant information – medication plan, data about the medicine, vital parameters – and send it to the patient’s doctor.
He can analyse the patient’s state of health and adjust the medication plan with a desktop application. This way, the patient can contact the doctor frequently without having to visit his office as often as before.
This gives the doctor the benefit of saving time for more urgent treatments.
To evaluate our concept, the next steps could be to test your prototype in a user research with our target groups: elderly patients and doctors.
Feedback concerning product concept, features, interface and usability may then be the foundation for another iteration in our product design process.
Based on the problems we discovered in our user research the most important task of improving e-health services is creating a more straightforward and easy to use communication experience between doctor and patient. In a first step we used the divergent and convergent thinking method morphological analysis to generate as many ideas as possible. Then we decided on the most promising solution: “Tray”. “Tray” is a software enhanced medication tray. It reminds the patient to take his medication in a regular and timely manner. In fact the tray can be extended by a wearable device so the patient can be notified even when he is not near the “Tray”. Furthermore the doctor can adjust the medication plan and submit it to his patient’s “Tray”. Compared to a regular medication tray the patient does not have to memorize which medication to take and the “Tray” improves the communication between doctor and patient.
Medication can be adjusted according to the course of disease more closely.
The goal of our user research was to gather as much information as possible about tasks and sequences of our interviewees. We scheduled 5 interviews with people working in several fields of medical service and came up with a catalogue of questions.
Discussing e-health with an emergency assistant the most important thing is time. If any e-health-product helps to save time and get more information about the patient it is worth to establish.
One of the more important issues that should be addressed with E-Health Products is the improvement of data exchange between medical practices. With data security in mind, it should help the doctor as well as the patient to create a more straightforward experience.
Another aspect comes up when interviewing a nurse. Especially organising is a very time-consuming task as they use mostly analog methods and no central system to collect and store different data. Thus simplifying this daily workflow by using e-health-products may make it easier and more comfortable for patients as well as employees, who can then concentrate on more important tasks of nursing.
Talking to a professor and doctor at the LMU Clinic in Munich reveals great concerns regarding data protection. One of the most severe concerns being insurance companies advertising programs to decrease costs for patients allowing and therefore increase costs for patients denying access to their medical health data. People that suffer from chronicle illnesses their life long, would be classified critical from the beginning of their life and made paying more a life long.
An interview with a medical student reveals that paper-based documents from patients should be digitized so that they can be found fast and efficiently.