The Interviews we held at the start of our workshop yielded a vast amount of information concerning the medical sector. All of this data had to be sorted and rearranged in a logical order through the means of an affinity diagram. This resulted in the following „how might we“ – question: „How might we optimize the waiting time in a waiting room?“ Through the process of ideation and concept development we came up with an app called „SuperSic“ which provides both doctors and patients the benefit of optimizing their time management.
It allows users to do an online check-in where they can choose the most suitable option for the date and time of their doctor‘s visit. Users also have the ability to choose from a range of symptoms to describe their status to inform the doctor beforehand which helps to schedule the length of the appointment more realistically. To ensure a smooth appointment, the user has to set a reminder at least five minutes prior to the appointment. If, for whatever reason, the user has to wait in the waiting room, “SuperSic” can be used to educate the user through a range of rich information material concerning relevant topics for the user.
The most obvious benefit for the user is that he is given a handy and comfortable way to make an appointment while at the same time doesn’t have to waste time waiting.
The next step would be to get in touch with several doctor‘s offices to evaluate potential partners for our app.
We created a storyboard to describe our E-Health product – an application called “Super Sic” – in the best and most easy-to-understand way.
The concept is to avoid waisting time in waiting rooms and to optimize the workflow for doctors and patients. Also, if there is a need to sit in the waiting room (because maybe the doctor needs some time for your diagnosis), we want to make the best out of it by offering the user interesting videos etc. related to his former described symptoms.
With “Super Sic” the patient can do an online Check-In in his favourite doctor’s office, describe his symptoms and settle a date when he wishes to be there. He sets an alarm which can freely be chosen, so the app reminds him at least 5 minutes before the agreed date via sms or push or whatever is wanted. This allows ill persons to save time and helps organising their day.
Concept Development 2016/2017 started and we seem to be a relaxed but dedicated group. This might be a good description for our team. After we met each other to discuss our interview questions we decided to do that structure roughly, due to the fact that you can’t ask everyone from the medicine section the same questions. You need those questions to fit in the profession of the interviewee. After working out some online documents via ‘Google Docs’ and structuring our interview question order, we started with the interviews. We gathered many opinions and got a shallow glimpse into the medical perspective of EHealth.
For Thursday we are working out our Transcripts of the interviews and collect all kind of material we could get (photos, audio recordings and videos). We are excited to compare our results and to come up with the first concept ideas.