After analyzing the different issues revealed through our field study and after using
various ideation methods, we decided to focus on improving the communication
between physician and patient.
It is often the case that patients wish for a profound knowledge about their medical condition. Medical terms are often not understood and the contents of physician-patient consultations are often forgotten. For this reason, our concept is aimed at better patient preparation.
Our concept is therefore an information portal on a tablet that is available to patients
both in the doctor’s office in the waiting room and at home. Patients are elucidated by
videos, articles, interactive pictures and a FAQ. This facilitates communication on the
one hand for the physician and on the other hand for the patient, since the
communication can proceed at a similar level and important conversation contents
can be intensified.
Considering the technological progress in our digitized world, advancement did not stop at human medicine. For this reason, our goal is to develop a concept in the field of digital technologies in healthcare. In order to gather information, we interviewed several experts in this sector.
According to the interviewees, the main problem lies in the amount of paperwork and the unclear interface between already existing digital systems and written documentation. In an ideal, digital solution for the storage of patient data, a central access for all employees should be enabled and vital parameters should be stored directly on site wirelessly. This should also help to eradicate a number of errors, for example handwritten transmission errors in medication lists.
However, there are also a number of difficulties, like data privacy, abuse or moral
reservations to overcome.