VIDEOPROTOTYPE: MEDIFACT

Group 09, Videoprototype, WS1617
The problem that emerged from our user research phase was the insufficient and non-intensified communication between physician and patient. In addition, patients often forget the conversational content, technical terms are not understood and patients would like to learn more about the background.
MediFact is an online information portal that contains professional articles, videos, interactive images and a FAQ.
At the reception of the doctor’s office, the patient is assigned a number, which allows individual and personalized access to the portal. The affected person is informed with a quota of information about the exact illness. MediFact is offered on tablets in the waiting room of the doctor’s office and can also be used from home. In addition, the often unused time in the waiting room can be bridged. Forgotten content can thus be read and refreshed again. For this purpose, there is a section on the portal that contains a log of the last doctor’s visits.
An advantage of our concept is that the patient is not self-diagnosed by means of the Internet. There is always a connection to the treating physician who also selects the available content. Unnecessary visits to the doctor, caused by insufficiently informed patients, can thus be prevented, which leads to a time saving for both patient and doctor’s offices.
The next step towards the realization of the project, would be to consult different medical practices to win their support for our project. Parallel to this, the web applications would have to be implemented and the systems integrated into the doctor’s office.

STORYBOARD & CONCEPT: MEDIFACT

Concept, Group 09, WS1617

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After analyzing the different issues revealed through our field study and after using
various ideation methods, we decided to focus on improving the communication
between physician and patient.
It is often the case that patients wish for a profound knowledge about their medical condition. Medical terms are often not understood and the contents of physician-patient consultations are often forgotten. For this reason, our concept is aimed at better patient preparation.
Our concept is therefore an information portal on a tablet that is available to patients
both in the doctor’s office in the waiting room and at home. Patients are elucidated by
videos, articles, interactive pictures and a FAQ. This facilitates communication on the
one hand for the physician and on the other hand for the patient, since the
communication can proceed at a similar level and important conversation contents
can be intensified.

USER RESEARCH: E-HEALTH

Group 09, User Research, WS1617

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Considering the technological progress in our digitized world, advancement did not stop at human medicine. For this reason, our goal is to develop a concept in the field of digital technologies in healthcare. In order to gather information, we interviewed several experts in this sector.
According to the interviewees, the main problem lies in the amount of paperwork and the unclear interface between already existing digital systems and written documentation. In an ideal, digital solution for the storage of patient data, a central access for all employees should be enabled and vital parameters should be stored directly on site wirelessly. This should also help to eradicate a number of errors, for example handwritten transmission errors in medication lists.
However, there are also a number of difficulties, like data privacy, abuse or moral
reservations to overcome.