Megu

Videoprototype, WS1213

Megu is a digital guide for patients in hospitals. It is a mobile assistant providing insights into the patient’s file and includes a navigation system as well as notifications regarding appointments. Furthermore it offers lots of information concerning diagnostics and treatment. Thanks to Megu, patients are more independent and do not need to consult the hospital’s staff for every single question they might have. As Megu translates medical terms, patients can now really understand their diagnosis. Doctors use a system based on the same set of patient’s data, however they have a different view tailored towards their professional needs, and can add new information as well as modify existing information.

After being admitted by the hospital, patients receive a tablet, on which Megu is installed, as well as a username and password to access their individual patient file. Megu guides patients during their whole stay at the hospital. The file is automatically updated each time an attendant changes or adds information. Also, Megu provides a map of the hospital preventing patients from getting lost. Megu can be used to retrieve a large amount of medical information to better understand thediagnosis. Before leaving the hospital, patients have to return the tablet and get a leaflet in return containing detailed information about the further treatment.

But the experience does not end here. Megu will offer a backchannel to access one’s data via Internet using the same username and password.  Of course, Megu will be available in several languages. Additionally, patients will be able to control lights, blinds and other devices in the patient’s room using Megu. In order to motivate patients to strictly follow the instructions regarding their therapy, Megu provides a treatment history.

Megu: Med Guide

Concept, WS1213

LogoMonday and Tuesday we got the chance to try out some powerful tools helping us to analyse and evaluate the results of our preceding user research.  Among others we created an affinity diagram and a swim lane diagram. During the process we realised that most issues in the medical department are caused by financial problems, therefore we focused on the patient’s needs rather than the ones of the medical staff.

On Tuesday we worked out a business model, helping us to evaluate our idea from a different angle.

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We developed a concept of features allowing patients to get a better insight into their diagnosis. These features will be accessible via tablet devices provided by the hospital.

For one, patients will be able to access their records. As the diagnosis is being translated into a more comprehensible version, this will help patients to better understand their current condition. For two, the patients can recheck the instructions for their medication and get further information about treatments, pharmaceuticals etc.

User Research: Medical

User Research, WS1213

For the user research in our design project we have decided to analyse the workflow of the medical sector because of its diverse working areas and possibilities for technical improvements. So we did not limit our exploration to a specific field but tried to gain a deeper insight into the general issues physicians and nursing auxiliary have to deal with

We arranged interviews with an anaesthetist, a paediatrist, a heart surgeon, two ambulance technicians and a nurse.

The anaesthetist, the heart surgeon and the nurse could give us detailed information about their daily routines and the life at hospital. From the two ambulance technicians we learned the challenges of health care on the street and could get an impression how exhaustive their work really is. In contrast, the paediatrist is working at a doctor’s surgery, which we were allowed to visit this day.

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In summary we realized that all these professions have their distinct challenges but also problems in common that we can use as a foundation for our prototype development.