Our final product the “Holo Medic” is a system to improve the communication between doctors and rescue assistants. It allows doctors to see the accident through the eyes of the rescue assistant and let’s them debate about further steps to help the patient. You could say it’s a one way video with a two way audio call. In our video prototype we realised this concept with a HoloLens but it could be done with most head-mounted displays that are capable to process audio and video in real time. For the transmission we planed on using the telecommunication infrastructure, because in times of LTE sending a video stream in decent quality isn’t a problem anymore.
As one might already see one of the biggest improvements would be that the doctor can see the injuries right at the place of accident and would be better prepared for a possible surgery. Another big improvement would be the direct communication between doctor and rescue assistant so the doctor can advise the assistant to properly take care of the victim. The last enhancement is the ability to show additional information like a navigation system to get to the accident faster or information about the patient like previous injuries or allergies on the display.
The next step would be to make some more iterations of the methods we learned to further refine our concept. Afterwards we have to complete the implementation of the user interface and establish a communication end point for the doctors.
After gloriously completing our field search and the evaluation of our interviews we proceeded with different brainstorming methods to collect and rank our ideas. The biggest problems arise in the field of communication between doctors as well as between doctor and patient.
We plan on making a video about a communication system for future rescue assistants to be able to call a doctor for advise during emergency situations. This would be helpful not only during the training of new rescue assistants but also for experienced ones in more advanced situations. Another advantage would be that the medical staff at hospitals would be better prepared for incoming emergency patients and therefore could prepare for possible surgeries.
It is a highly ambitious plan but with a functioning and well educated team one can achieve everything.
The systems name is still highly confidential but will be announced soon.
The basis of our user research is a diverse but general insight into health service as a complex construct. Our interview partners range from paramedics, assistants, medic students to patients and experienced doctors. Every one has his own specific tasks in health services.
On 27 March we interviewed Fabian Fuhrig a paramedic who works at the fire station 3 in Munich. We asked him about his job routine and about his technical equipment which helps him organize and execute his work. The rest of our interviews contained medical staff which labor in a practice or hospital and therefore provided a more stationary view on their daily routines. Our research with a patient has yielded interesting insights into the needs and preconceptions of the people who should benefit the most of these health services.
Our team distinguished strong communication between all roles and evaluation of patient data as most important elements in health service. In particular the questioning of patients and documentation of their responses are fundamental for health services. A variety of software and hardware tools support are deployed to assist this part of their work.