Meet “Lock & Roll”. It is the world’s first smart locker that revolutionizes the timeworn retail experience.
While interviewing store managers and customers alike, we discovered a discrepancy between the customer’s need to touch and try a product before buying and the convenience of home delivery that online shopping provides, and smaller stores in particular can’t match.
Our idea aims to bridge that gap. By making it possible to deliver anything you put in the locker to your doorstep, you do not need to carry your heavy shopping bags around in the city or your big suitcase home when travelling.
All you need is a smartphone and our App and an account which holds the information about your address as well as your bank account for a fast and easy payment. The App is very easy to use as it guides you through every step of the process. Just by standing next to one of our lockers, it will use your current position to tell you how many vacant lockers are located nearby. After clicking „Open a Locker“, you are asked to choose between four possible locker sizes. Next it is possible to either select „Pick up Later“ or „Deliver it to me“. When the second option has been chosen, one of our Lock & Roll employees will deliver your belongings right to your doorstep just a few hours later.
After our video-prototype, the next steps are a field test to get more informations and data about the needs and problems our future customers will have.
During our user research we discovered that many people like ordering online, because it is more convenient for them to have it delivered to their doorsteps. Still, many people also prefer going to the store to get consulting and to be able to see and touch the product before buying it.
We wanted to come up with a solution that would draw people that order online – because of convenience reasons – into retail stores, while also making it more convenient for people to buy more in one go when going to the city.
Our solution is called “Lock&Roll” and we offer lockers that are placed nearby malls, shopping centers or in the downtown. Users have the ability to lock their purchases away so they have their hands free to shop more. But most importantly, we also offer a delivery service for a small fee. Users can simply lock away all their shopping bags, can walk home with free hands, and have all their bags delivered to them when they arrive home.
Our first interview was at “Zweirad Stadler”, a large bike shop that offers bikes for testing in the shop before purchasing. The interview revealed that this field needs local stores, and combining them with digital offers can present a great benefit. The bookstore “Buch und Bohne” is in a similar position. We observed a very personal relationship with customers, which is an integral part of the “café meets bookstore” concept. Contrary to logistics, for example, personal advising of customers can only be digitalized to a certain degree. Similarly, a small vinyl shop called “Best Records” focuses on personal advice and the owner does not deem digitizing anything beyond his basic web presence relevant.
In contrast, “Sportscheck” and “Sport Förg” have long digitized all processes concerning e.g. logistics, warehouse management, cash registers and customer acquisition – every customer has his own unique account, collecting relevant data. All staff has access to these accounts, enabling ideal advising of the customer. Sport Förg also offers workshops, discount campaigns, and a ski simulator to attract customers.
When asking teachers about the possibilities of e-learning some very distinct patterns appear in most of their answers: Yes, e-learning can generate great benefits! No, e-learning isn’t used to its full potential in the classroom right now. Subpar usage of e-learning methods will either create too big of a distraction for students or will not add any value compared to traditional lessons at all.
Our solution of an interactive cross-platform real time-updating lecture notes app aims to take this knowledge we gathered during our research and turn it into an intuitive, easy-to-use app that benefits both teachers and students at the same time by essentially cutting out all the unnecessary time consuming processes of traditional non-digital teaching and enhancing the less than ideal interactive part of current in-class e-learning methods.
It offers teachers a way to assemble their lecture notes from all sorts of different sources into one central place from where they synced with student devices. These digital lecture notes can be edited on the fly to add explanatory videos, GIFs, images, links and notes, essentially creating a script that the teacher can edit and adjust whenever and wherever and immediately show these changes on the whiteboard projection.
Our app offers vivid interaction for students as well allowing them to pose questions anonymously, give feedback, take notes and have a discussion about what’s thought both inside and outside of the classroom.
It further allows teachers to create interactive quizzes spontaneously to enhance class participation and engagement.
Additionally our app shows several statistics on quizzes and student participation in order to give teachers an insight as to what they can improve about their own lessons.
Through technology we aim to better the interaction between teachers and their students. We believe that through our solution we can strip traditional lessons of their weary one-sidedness and engage students while still maintaining the very important human aspect of learning that gets lost with over-digitalization.
Our future plans include building a working prototype and pitching to publishing companies in order to collaborate with them as well as to get the official support of the ministry of education at state level. We would then field test out methods in a classroom and ultimately strive for world domination.
Based on the insights we gained from the interviews and the user research, we developed a concept which should solve some of the issues teachers have during their lectures. First of all, the interaction and communication between the teacher and the pupils should be improved by the new system, as well as the individual participation of the pupils. Additionally, the system should facilitate the usage of varying teaching methods in order to keep the pupils motivated and interested.
The idea that evolved from these problems and insights is a system which provides a dynamic and flexible script. It enables the teacher to prepare a script for each class in advance and project it onto the wall, while he can make changes and adapt it in real time during the lecture by using a tablet. In order to reach the full potential of the dynamic script and to be able to use all the different functionalities, every pupil should have his or her own tablet. This way, it is possible for them to ask anonymous questions by annotating the interactive script which is being synchronized with and shown on their own tablets and on the projector. As a result of the anonymization, the pupils can ask questions that they wouldn’t dare to ask in person and the teacher can react immediately. Another feature is the integration of external media, such as visualizations or graphical animations in real time, which can be very helpful for explaining difficult topics or demonstrating some things more clearly, and the teacher can also set up spontaneous votings and quizzes for the whole class, which provides instant feedback for the teacher and entertainment for the pupils.
Over the course of the last three days we visited three quite different schools from which we hoped generate a good variety of knowledge for our further research.
The Pestalozzi Gymnasium in Munich for instance has a great focus on musical education whereas the Anne-Frank-Gymnasium in Erding was known to us as a very technologically equipped school with a very forward thinking policy regarding e-learning and the use of technology in the classroom.
After the interviews we conducted we must firstly acknowledge the importance of sticking to the right order of steps in the process of user experience design.
The knowledge we gathered from these first-hand experiences greatly impacted our stance on the topic of e-learning moving forward.
One recurring issue that really stuck out was that teachers have a clear desire to use digital media to automatize some of the very redundant parts of teaching. Some teachers have already incorporated the use of certain apps or online platforms.
On the other side a thing that really stuck out was the complaint that the apps and/or platforms offer little room for individual feedback for the students. More often than not they seem to resemble some sort of standardized testing or exercise.
Moving forward we will think about this apparent conflict automatization vs individualization and other topics that came up during the interviews and see what we can build from this data.
After doing our research for the last days it became clear to us that documentation and paperwork in hospitals could be managed a lot easier and faster. So we asked ourselves the question how we might reduce and accelerate documentation effort for doctors. As a result we introduce our prototype called Medipad.
The Medipad is an innovative tablet which is supplied with a very useful add-on. This add-on makes it possible to still write on a sheet of paper, yet the things which were written down are getting digitalized immediately. Thereby also other doctors can inspect the digital patient record straightaway and can move on with the treatment of the patient unconditionally. Doctors do not have to search for the right patient record anymore, as long as they have their Medipad with them.
So as you might have recognized, the benefits which arise from using the Medipad are that you will not lose the haptic feeling of writing on paper, nevertheless data is distributed wireless and very fast. Furthermore the recorded data will be instantly digitalized in a centralized data storage. All in all you can say that doctors can save a lot of time which can be used better in patient care.
The Medipad is an easy transition into digitalization which hopefully will be accepted by the medical staff in hospitals. To ascertain that, we definitely should do a survey so we can see whether it is well received in reality, or if not, how it could be improved.