For the last couple of days we focused on developing our final concept by analyzing the data collected in our user research. For that various ideation tools were provided. We discovered that handwritten documentation is still very common in hospitals, sometimes they even have to document things twice because they also have to digitalize the paperwork. This causes a huge time loss. To mitigate this loss of time we came up with the idea of a digital clipboard.
By using this device, the handwriting of a doctor on a sheet of paper gets digitalized immediately and transferred to the patient file on the integrated tablet directly. As a result of that you will not lose the familiar haptic feeling of writing on a sheet of paper and save a lot of time. Furthermore colleagues can proceed with the entered patient data immediately as shown in our storyboard.
This years topic is E-health services, ideas on smart diagnostics and increased patient awareness. So we did a lot of brainstorming, and decided to narrow down our user group to hospitals and emergency medical services. We contacted many people and got some promising interview partners from different medical areas, including a trauma surgeon, a paramedic, two graduating students and an assisting doctor.
Overall the interviews were very interesting, and we gathered a lot of insights about the daily and stressful routines in hospitals and potential problem areas. For example, the documentation and communication systems seem to be very outdated.
Every interview partner has been helpful in describing specific and general needs in their profession. Everyone was very open minded towards technical progress in the near future. To sum up the willingness for change is definitely there. So now we are very motivated and curious to develop concepts to fulfill these needs. We are looking forward to the next phase in the seminar, where we are going to analyze and evaluate our gathered data.
After a thorough analysis of our research data we came to the conclusion that the info point at the Münchner Freiheit has a lot of potential. However only few people have actually used it due to its underwhelming service offer. Therefore we were concerned with “How might we improve the functionality of the system?”. Our final concept “Info Point of Love” represents our answer to this question. It is an evolution of the original Info Point thanks to the addition of further functionality such as search, navigation and connectivity.
A search bar at the top of the screen allows the user to search for street names or public places. After hitting the search button a navigation feature pops up. It displays the fastest route to the destination by public transportation. The new visualization of information include popular and important spots. In addition the user may choose from several transportation means to get directions. At the bottom of the screen a connectivity feature is visible which provides three options to download the directions to a connected phone without the need of an app to be installed.
This combination of features takes non-app users into account and should attract many new people because it allows e.g. foreigners to get directions without the need of any mobile-data or phone at all. Further the visualization helps users to get a better understanding about the surroundings.
The next step for this project would be to set up these info points in all mass-transit places around Munich. This ensures that the “Info Point of Love” can help as many people as possible. Additional features like gesture control (for better hygiene) could be added over time as well.
In our user research process we encountered among other potential needs for improvement (e.g. indoor navigation) that the functionality of the MVG Info Point at the Münchner Freiheit station is still restricted. Therefore we asked ourselves how we might add further functionality and improve the interaction. After various storyboards we decided upon adding a navigation feature and supporting smartphone users without data volume. Shortly thereafter we created a final storyboard combining our key-ideas as preparation for the video prototype.
The story is about a foreigner who gets lost on his way to the Deutsches Museum in Munich. Due to the lack of data volume his smartphone fails to be of any use. Luckily he discovers the Info Point which offers a navigation service including an option to send the selected route directions to a connected phone. He compares the different travel options, decides to take public transportation and transfers the instructions. With the help of the newly acquired mobile turn-by-turn directions he arrives at his destination.
Our Team chose the rail-transportation companies MVV / MVG as we see a lot of opportunities for progress. When planning the research phase, we scheduled interview appointments, came up with a catalogue of questions and made a plan for the observations and empathic explorations.
During the observations and empathic explorations we decided to observe a wide range of train stations. At each station we explored passengers’ behavior when trying to orientate themselves.
We also made our way over to the chosen companies in order to interview several employees. As an example we talked to a station guard about the passenger flow and to the supervisor of multimodal mobility at MVG and the management of multimedia and marketing at MVV and got some very interesting insights into current and planned projects and things they would like to improve. Given both institutions’ current willingness to integrate new ideas into their running systems and their friendly cooperation with us, there definitely will be a lot of potential for our future concept.
In the past two weeks, we developed a concept to improve the everyday life for employees and clients of the Bahnhofsmission München.
To do so, we conducted interviews with our target group to identify their needs or problems. We then decided to focus on two topics: On the one hand, we wanted our concept to achieve a shortened, more pleasant and meaningful waiting time for clients and find a way to strengthen their self-esteem. On the other hand we were looking for a way to reduce the employees’ work load and provide them with a system that allows them to identify and refer to their clients unambiguously.
Our solution primarily tries to enable communication between clients. It consists of a simple infoscreen in the waiting room, which shows the requests a client has entered into a specially designed app on a tablet at the front desk. Other waiting clients can then identify the person seeking help through the unique colour-combination of their mug, displayed beside the request on the infoscreen, and may approach that person if they are able and willing to help.
We choose mugs as objects for identification because they are already widely in use (tea is offered for free at the Bahnhofsmission). This solution also respects two fundamental requirements: It allows the clients to stay completely anonymous but does not use a bureaucratic and inflexible numbering system.
Clients now have the possibility to not only seek help, but to help their peers. They may discover that they are not alone in their particular situation. Furthermore, this reduces waiting times for clients and working times for employees.
In the future there might even be an online platform for client-communication, regulated by the Bahnhofsmission. In the end, we are quite sure that the clients would quickly adopt our concept and it could be easily introduced in the Bahnhofsmission in general.
In the past days we analysed our interviews and identified two user groups: the employees & their clients.
Using various tools we identified the two main needs:
How might we make waiting times for clients more pleasant/meaningful?
How might we make it possible for employees to refer to anonymous clients?
We propose to use the already widely used tea cups as an identifiable object assigned to each client which will be used in the following concept: Clients can note their concerns, state the colour-combination of their mug and publish it on a screen in the waiting room. Other waiting clients see these issues, identify the person seeking help through the mug and may decide to help these people themselves. This reduces waiting times for clients, strengthens the self-confidence of helping clients and decreases the work amount of employees. Additionally the employees have a simple way to recognize waiting clients through these cups, while respecting their anonymity.
In the last few days we had the chance to visit the Bahnhofsmission Munich at central station. We interviewed and observed five employees to learn about their everyday work. The interviews took place during work, both at noon and at night.
The Bahnhofsmission Munich is a 24/7 contact point and often last resort for people who require help, e.g. travellers who were robbed, people with addiction problems, homeless people, women who flee from violent partners, people who need clothes, medical help, somebody to talk to or just a quiet place to sit. Over 130 volunteers and a few full-time employees take care of these people and their problems in a non-bureaucratic way.
Depending on the specific needs, they redirect their clients to appropriate organizations, serve free drinks and sandwiches and offer women a place to sleep on the premises, among many other services.
Through our interviews there we could gain some insight into the organization’s financial, technical and organizational challenges. We have gathered enough information in audio and documentation to be able to develop a concept to improve the daily work routine of these warmhearted employees.
BuddyGuard fills the existing gap that causes problems during communication and coordination between firemen and the respiratory control unit. These problems can lead to severe difficulties during operations or even cause fatal injuries.
Time and fluent communication are crucial for the success of every operation. BuddyGuard implements possibilities for instant feedback and constant data flow between the firemen on mission and the coordination unit. Via a portable, detachable response module which can be attached to every existing manometer, all important data like remaining oxygen or vital functions are measured and sent immediately to the control tablet.
Additionally the response module helps the firefighter to get accurate feedback about his current vital functions to raise self awareness and ease decision making processes.
An integrated automated alarm system helps both firemen and control unit to recognize dangerous situations, minimize risks and solve problems mentioned above.
In the past two days we have analyzed our interviews, we made an affinity diagram and structured our ideas, thought a lot, structured our ideas again and came up with a concept to improve and facilitate the communication between the fireman who is in charge of the respiratory monitoring and the fireman on mission.
Our solution is called ‘BuddyGuard‘ and is an attachment to the manometer. You just plug it in and it constantly sends your information (pulse, position, O2-pressure, time, temperature) to the respiratory-monitoring-fireman. The BuddyGuard gets its information from different kinds of sensors such as a GPS-chip, a heart-rate-monitor-watch, and directly from the oxygen tank.
Today we worked out a storyboard describing the basic use case in six frames. It shows how you can effectively relieve the radio traffic to ensure a better communication between every participant with just one simple additional device and increase safety.