Based on the insights we gained from the interviews and the user research, we developed a concept which should solve some of the issues teachers have during their lectures. First of all, the interaction and communication between the teacher and the pupils should be improved by the new system, as well as the individual participation of the pupils. Additionally, the system should facilitate the usage of varying teaching methods in order to keep the pupils motivated and interested.
The idea that evolved from these problems and insights is a system which provides a dynamic and flexible script. It enables the teacher to prepare a script for each class in advance and project it onto the wall, while he can make changes and adapt it in real time during the lecture by using a tablet. In order to reach the full potential of the dynamic script and to be able to use all the different functionalities, every pupil should have his or her own tablet. This way, it is possible for them to ask anonymous questions by annotating the interactive script which is being synchronized with and shown on their own tablets and on the projector. As a result of the anonymization, the pupils can ask questions that they wouldn’t dare to ask in person and the teacher can react immediately. Another feature is the integration of external media, such as visualizations or graphical animations in real time, which can be very helpful for explaining difficult topics or demonstrating some things more clearly, and the teacher can also set up spontaneous votings and quizzes for the whole class, which provides instant feedback for the teacher and entertainment for the pupils.
Over the course of the last three days we visited three quite different schools from which we hoped generate a good variety of knowledge for our further research.
The Pestalozzi Gymnasium in Munich for instance has a great focus on musical education whereas the Anne-Frank-Gymnasium in Erding was known to us as a very technologically equipped school with a very forward thinking policy regarding e-learning and the use of technology in the classroom.
After the interviews we conducted we must firstly acknowledge the importance of sticking to the right order of steps in the process of user experience design.
The knowledge we gathered from these first-hand experiences greatly impacted our stance on the topic of e-learning moving forward.
One recurring issue that really stuck out was that teachers have a clear desire to use digital media to automatize some of the very redundant parts of teaching. Some teachers have already incorporated the use of certain apps or online platforms.
On the other side a thing that really stuck out was the complaint that the apps and/or platforms offer little room for individual feedback for the students. More often than not they seem to resemble some sort of standardized testing or exercise.
Moving forward we will think about this apparent conflict automatization vs individualization and other topics that came up during the interviews and see what we can build from this data.
After doing our research for the last days it became clear to us that documentation and paperwork in hospitals could be managed a lot easier and faster. So we asked ourselves the question how we might reduce and accelerate documentation effort for doctors. As a result we introduce our prototype called Medipad.
The Medipad is an innovative tablet which is supplied with a very useful add-on. This add-on makes it possible to still write on a sheet of paper, yet the things which were written down are getting digitalized immediately. Thereby also other doctors can inspect the digital patient record straightaway and can move on with the treatment of the patient unconditionally. Doctors do not have to search for the right patient record anymore, as long as they have their Medipad with them.
So as you might have recognized, the benefits which arise from using the Medipad are that you will not lose the haptic feeling of writing on paper, nevertheless data is distributed wireless and very fast. Furthermore the recorded data will be instantly digitalized in a centralized data storage. All in all you can say that doctors can save a lot of time which can be used better in patient care.
The Medipad is an easy transition into digitalization which hopefully will be accepted by the medical staff in hospitals. To ascertain that, we definitely should do a survey so we can see whether it is well received in reality, or if not, how it could be improved.
For the last couple of days we focused on developing our final concept by analyzing the data collected in our user research. For that various ideation tools were provided. We discovered that handwritten documentation is still very common in hospitals, sometimes they even have to document things twice because they also have to digitalize the paperwork. This causes a huge time loss. To mitigate this loss of time we came up with the idea of a digital clipboard.
By using this device, the handwriting of a doctor on a sheet of paper gets digitalized immediately and transferred to the patient file on the integrated tablet directly. As a result of that you will not lose the familiar haptic feeling of writing on a sheet of paper and save a lot of time. Furthermore colleagues can proceed with the entered patient data immediately as shown in our storyboard.
This years topic is E-health services, ideas on smart diagnostics and increased patient awareness. So we did a lot of brainstorming, and decided to narrow down our user group to hospitals and emergency medical services. We contacted many people and got some promising interview partners from different medical areas, including a trauma surgeon, a paramedic, two graduating students and an assisting doctor.
Overall the interviews were very interesting, and we gathered a lot of insights about the daily and stressful routines in hospitals and potential problem areas. For example, the documentation and communication systems seem to be very outdated.
Every interview partner has been helpful in describing specific and general needs in their profession. Everyone was very open minded towards technical progress in the near future. To sum up the willingness for change is definitely there. So now we are very motivated and curious to develop concepts to fulfill these needs. We are looking forward to the next phase in the seminar, where we are going to analyze and evaluate our gathered data.
After a thorough analysis of our research data we came to the conclusion that the info point at the Münchner Freiheit has a lot of potential. However only few people have actually used it due to its underwhelming service offer. Therefore we were concerned with “How might we improve the functionality of the system?”. Our final concept “Info Point of Love” represents our answer to this question. It is an evolution of the original Info Point thanks to the addition of further functionality such as search, navigation and connectivity.
A search bar at the top of the screen allows the user to search for street names or public places. After hitting the search button a navigation feature pops up. It displays the fastest route to the destination by public transportation. The new visualization of information include popular and important spots. In addition the user may choose from several transportation means to get directions. At the bottom of the screen a connectivity feature is visible which provides three options to download the directions to a connected phone without the need of an app to be installed.
This combination of features takes non-app users into account and should attract many new people because it allows e.g. foreigners to get directions without the need of any mobile-data or phone at all. Further the visualization helps users to get a better understanding about the surroundings.
The next step for this project would be to set up these info points in all mass-transit places around Munich. This ensures that the “Info Point of Love” can help as many people as possible. Additional features like gesture control (for better hygiene) could be added over time as well.
In our user research process we encountered among other potential needs for improvement (e.g. indoor navigation) that the functionality of the MVG Info Point at the Münchner Freiheit station is still restricted. Therefore we asked ourselves how we might add further functionality and improve the interaction. After various storyboards we decided upon adding a navigation feature and supporting smartphone users without data volume. Shortly thereafter we created a final storyboard combining our key-ideas as preparation for the video prototype.
The story is about a foreigner who gets lost on his way to the Deutsches Museum in Munich. Due to the lack of data volume his smartphone fails to be of any use. Luckily he discovers the Info Point which offers a navigation service including an option to send the selected route directions to a connected phone. He compares the different travel options, decides to take public transportation and transfers the instructions. With the help of the newly acquired mobile turn-by-turn directions he arrives at his destination.