In our group we have looked into the needs and problems of the modern taxi driver and have addressed these in our cleverly engineered smartphone app. We have discovered a lack of proper organization and information, which both are fundamentally important to a pleasant working environment.
Our problem-solving approach to this situation is an easy to use app that covers two different aspects. Not only do we integrate different organization tools like a smart shift schedule tool that supports the employer and the driver likewise by giving them access to a digital planning platform. This gives the user the advantage of being able to plan without the necessity of having a time consuming phone call or annoying, old fashioned paperwork.
Furthermore we offer the taxi drivers an interactive function to guide the user through the process of writing an accident report or signing up for specific taxis. The benefit of our solution is that everything is saved into a database so all of the information can later be reviewed by the drivers and the employers so no information is lost like in the old days before our app.
A more fun side of our app is that we offer the drivers not only a challenging but also an informing quiz section. Our previous research has shown that long waiting times of up to two hours are a huge part of the everyday work. With our quiz we provide them a useful activity during their waiting times.
Our future aim is to appeal not only to the drivers and the employers, but also to the passengers by giving them a way of effortlessly paying for their drive without the need of cash or credit card.
The second week started off with some powerfully performed elevator pitches, summarising the need, the approach, the benefit and the competition of the developed concepts. Next, Kalle and Alex introduced scenarios and storyboards – two design tools that help to nail down and communicate a concept. The storyboards are now the basis of our videoprototypes.
In thelastdaysweanalysedour interview data in severalstepsbyusingconcepttools like HMW-Questions, specifiedneedstofocus on andcameupwith a setofcreativeideastofullfilltheseneeds.
There are 53.000 taxi drivers in Germany, organised in small companies with up to 20 drivers. The smaller the company, the smaller the budget to manage and support their drivers, which can lead to a lack of communication. On that link we decided to step in.
With the help of further designing tools like Scenarios and Storyboards we refined our different approaches. We agreed on developing a mobile and desktop application to improve the communication of information between taxi drivers and their companies and to simplify organization structures. We want to give the opportunity to manage matters like stratifaction in a
digital way and imagine to convey relevant information for the drivers work day in a playful manner.
The next step of the process was the analysis of the data we collected in our user research at the helpdesk. We considered the different aspects and collected them in an affinity diagram. Afterwards we tried to find the „How might we…?“ questions and came to the conclusion that especially the communication and the working atmosphere is improvable.
Later than we brainstormed the opportunity of one of our HMWs. In the presentations in front of the other groups we got some great feedback for the most useful draft in order to develop the communication lacks for our target group.
All the collected information leads us to the conclusion that one possibility to eliminate the grievances of the helpdesk would be the innovative “Happy Glasses”. Some of its features are meetings with face-to-face communication, popup reminders on the glasses, wall presentations and many more.
Now we are improving our storyboard in purpose to create a video prototype.
The BATTLEPAD is our solution to many of the needs of our selected user group – the Volunteer Fire Department of Neubiberg (special thanks to them for the amazing collaboration).
For everyday operations, firefighters depend on quick access to vital information like car blueprints, identifying hazardous materials and organizing units. In the recent years, modern equipment like tablets were introduced to facilitate those tasks during the line of duty, without having to rely on comparably slow and bulky laptops or even fallback options like filing folders. However, due to their fragile nature they usually aren’t used on the forefront of operations.
With our concept, it is much more convenient to bring the desired information to the firefighters on the scene. Shock-absorbant, waterproof, heat resistant, with enhanced battery life, adherent on magnetic surfaces and usable in full protection gear with special glove extensions upgrade.
The BATTLEPAD is eager to face many unsafe environments.
Readify is a smartphone and desktop application designed for volunteer firefighters. It helps to coordinate and organize forces needed. Readify notifies the firefighters – they are then able to confirm whether or not they are coming to the fire department. The coordinator in the fire station is able to live-track the firefighters.
– Information about the operation (e.g. house fire)
– Number of required firefighters
– Number of arrived firefighters
We’ve been to the local police department. From the base of our research we developed a new concept for a handhold radio communication interface.
We discovered the following main problems:
* finding the right target in a list, e.g. the right frequency group,
* finding the right functions in a menu structure with high complexity and
* getting the current status of the system right.
From that we focused on the structure of the main menu.
We designed a few different functions for the interface of our so called PoliFon – a police radio communication system:
* a shock-resistant hardcase with a built-in touchscreen of high robustness,
* a long-life battery,
* a function to search all functions and contents from the main menu and
* fast access buttons on the left side of the hardware, next to the push-to-talk button to
manage the display lightning, sound and profiles
This invention leads to following benefits:
* less teaching courses,
* fast access in cases of emergency and
* handling without previous knowledge.