Vitro – VIsual Table Reservation and Ordering

Videoprototype, WS1213

VITRO stands for Visual Table Reservation and Ordering System. A visual representation of all the tables in a restaurant is implemented to support the management and service.Guests are able to choose the table for their romantic dinner with VITRO. The seamless integration of reservation and booking orders in one central system simplifies working processes across multiple instances: Management, service personnel and customers.

A single database stores the status of the restaurant tables and their corresponding ordered items at any given time. Context-sensitive interfaces provide personalized functionalities for each user group.

Ultimately this decreases the number of mistakes caused by human failure. The system prevents double occupancy and comes with tight coupling of the ordering process and the visual layout of the restaurant. Thus boosting business potential.

In the future the collected data might be used to provide a personalized dining experience for regulars. With the advance of technology one might utilize augmented reality to guide the staff in large restaurants, even connect customers’ names with their faces and eating habits.

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Translation Device for customs

Videoprototype, WS1213

Our Translation Device for customs is an interactive surface, built to help customs officials communicating with passengers. It consists of two touchscreens and a PC with a database of often used sentences in several languages. After specifying the language of the passenger the official can select questions which appear on the passenger’s screen.

During our research phase at the customs department at Munich airport we heard that difficulties to communicate with people who don’t speak German or English are the most common problem the employees have to deal with on a day to day basis. At the moment they either ask colleagues who happen to know other languages for help or use self-made cards containing the most important phrases.

The system provides predefined questions for the official to ask, which are automatically translated to the passenger’s language. Furthermore it provides possibilities for the passenger to answer them, allowing a dialog between them for the usual checks they do. The official sees the answers and navigates through the questions offered or can type in his own.

The device aims to decrease the time and effort needed for checks, both on the passenger’s as well as on the official’s side. Another possible positive effect is minimizing the passenger’s fear of the customs check and its officials. Lastly, usage of this system may lead to an improved image of the customs within the travelers.

 

Since the system runs on a normal PC, there are near endless possibilities for expanding it. Our favourite idea was a barcode and RFID-Scanner, the former to quickly scan the name and price of an object, allowing quick price checks, the latter to authenticate to the system and scan biometric passports easing the language selection.

MENEW

Videoprototype, WS1213

How to integrate cool features in gastronomy but simultaneously keep the traditional atmosphere of a restaurant and customer contact? Therefore we introduce MENEW, an interactive menu card, designed with a traditional look ‘n’ feel but which offers many features for the guest.
Its E-ink touch display allows the guest to get information on the origin of the food, explicitly search for dishes with his favorite ingredient or grey out dishes, which he dislikes or to which he is allergic to. Furthermore the cook can make updates (on a display in the kitchen) which appear on the menu right away and the closure of the menu card triggers a notification for the waiter on the register, that the respective table is ready to order. Eventually the bill will be displayed on the last page of the menu, where the customer can click on “Tasty” when he likes the dish or drink and give feedback anonymously.

The biggest value of our concept is, that it offers useful features for the customers without exposing technology in the dining area, what many people appreciate when go eating in a restaurant. For the restaurant owner it’s obviously a cheap and environmentally friendly way to update his menu card, especially the menu of the day. Furthermore he gets honest feedback from customers and with the grading system he can put the most favorite dishes as a recommendation from customers on the front page.

In the future the restaurant owner could use some of the pages as advertising space. In addition there is the possibility to introduce user accounts or even integrate social networks to the card.

Prio

Videoprototype, WS1213

Prio is a watch that indicates the priority of incoming calls by emitting green, yellow or red light. The call’s priority is set by the caller. The users of Prio can indicate that they do not want to answer the call right now by pushing the “not now” button. There are options for defining different modes of availability that manage which calls come through differently.

* green light indicates unimportant calls such as organizational stuff
* yellow light indicates important calls such as request for second (medical) opinions
* red light indicates emergency calls

> doctors don’t get distracted too much while talking to patients
> light can replace annoying ringtones
> subtle && fast

– find watch manufacturer
– continue design process
– test prototype

Videoprototyp doc:clock

Videoprototype, WS1213

Doc:clock is a concept we developed to solve on the one hand the problems of patients to find an appropriate appointment or spending too much time in the doctor’s waiting room and on the other hand the problem of doctors to improve the workflow especially when patients cancel their appointments.

The concept includes the following ideas:

  • a smartphone app which provides:
    – continuous updates on the remaining waiting time
    – overview of all doctors you are visiting
    – appointment management (reminder, denials etc.)
  • a bracelet
    – for those who don’t have a smartphone
    – providing continuous updates on the remaining waiting time
    – easy to use (also for the older generation)
  • a web based platform which provides:
    – overview of all doctors you are visiting
    – appointment management
    – synchronization with the doc:clock app

Our main goal is to let people use their waiting time at the doctor’s office more efficiently. Therefore we focused on the continuous updates on the remaining waiting time which is displayed on a smartphone or a bracelet for patients without a mobile device.

 

Doc:clock provides several value propositions:

  • patients don’t have to sit and wait in the doctor’s office. they can use their waiting time in a more pleasant way without getting nervous to miss the appointment
  • easy appointment management for patients:
    – make an appointment online 24/7
    – reminder of upcoming appointments
    – denials of appointments

Doc:clock … more time for the beautiful things!

BarM8

Videoprototype, WS1213

BarM8 is a support system for bar staff especially barkeepers. Preferably installed in larger locations and once initialized it offers a detailed recipe database and tracks every ingredient in stock needed to produce offered beverages.
As a resource management system it provides a complete overview by the use of a well-arranged touch interface and early warnings of substances running short via wristband vibration alarm. This main feature allows an uninterrupted workflow preventing shortages in critical “order rush” situations.
For visual information about functionality check out our neat video prototype:

BarM8 – Resource Management System from Hamster3001 on Vimeo.

At the beginning of a evening’s shift the barstaff enters (if needed) every prepared ingredient and available material in the BarM8 system. From now on the ongoing usage of materials like glassware, spirits, prepared fruit or soft-drinks is tracked in cooperation with the cash desk and various sensors tracking weight and filling levels.
Pre-calculation of probable usage on the basis of the evening’s trend, seasonal preferences and previously collected data enables the notification for a timely refill of certain substances thus prohibiting bottlenecks. The first alarm signal is discreetly conveyed by an inconsiderable wristband via vibration for a smallest possible workflow interruption. In addition to that the barkeeper can now request detailed information about the warning through the BarM8 screen. Finally communication channels between the staff can be minimized by customizing the alarm to different areas of responsibility.

Equipped with all these features the BarM8 system sees to maximize production speed that results in satisfied customers and even simplifies the location owner’s monitoring abilities of his stock.
In the future it is thinkable to link our system to existing digital ordering systems. Here waitresses and waiters would instantly receive information on their order-boys about currently not producible drinks or even meals.
Furthermore a digital drinks menu provided by a smartphone application could only display producible drinks or emphazise those products that are low trending.

Our group worked out a concept to facilitate the work behind the counter. “SORD” (Speed Ordering) is a system which can speed up and ease the whole order transaction. After recording the order with a microphone it appears on two devices – at the cash register and at the preparation. Many orders can thus be handled in a small time period.

The waiter repeats the costumer’s order and records it with his microphone. Immediately the ordered articles appear on the devices at the cash register and at the preparation. Unpaid list items are displayed on yellow background. By pressing a button on the cash register the orders are automatically saved in the system. Saved orders change their color to green and advise the waiter at the preparation of starting his work. After he has finished he can clear the list of orders by pressing the “DONE”-button on his device.

SORD offers the following value propositions:

– accelerated order transaction => improved customer satisfaction
– error control: orders and prices don’t need to be known by heart
– better interactions among the staff members
– orders are automatically saved in the system

Additional features:

– order correction
– statistics about daily sales

Videoprototype, WS1213