The last three days we had time to analyze the data of our user research and to work out a good concept.
On looking at the collected data we found out that the main problems of taxi drivers are the long times of waiting between orders but also the lack of team spirit and social network among taxi drivers. As everybody is working on his own and is paid by the amount of orders the competition is really high.
We worked out a solution which is called “Social Cab”, an application for any portable device as well as a website. With our application, taxi drivers can create profiles and communicate among each other. They can help each other by sending good taxi positions to friends or team members for example. Furthermore they can see the profiles and hobbies of other drivers so that it will be easier to get in touch with them.
With our concept the working atmosphere will be improved and the times of waiting for customers will be shorter.
The problem our team coped with is the telecommunication behavior of the medical doctors in hospitals. The head doctor told us that his phone rings permanently and that this bugs him – especially when he’s talking to patients. On the other hand there are perfectly good reasons for people to interrupt him, for example heart alarms.
The problem’s solution is PRIO! A watch that tells you the incoming calls’ priorities by emitting a light of specific color (green, orange or red), vibrating and regulating the phone’s volume. PRIO has a wireless connection to one’s mobile phone. The calls’ priority is set by the caller by dialing a specific number-extension. The watch has two buttons for configuration purposes: one to decline the incoming call and one to cycle through the phone’s different profiles.
This enables doctors to recognize incoming calls and even decline them without the patient noticing.
Monday and Tuesday we got the chance to try out some powerful tools helping us to analyse and evaluate the results of our preceding user research. Among others we created an affinity diagram and a swim lane diagram. During the process we realised that most issues in the medical department are caused by financial problems, therefore we focused on the patient’s needs rather than the ones of the medical staff.
On Tuesday we worked out a business model, helping us to evaluate our idea from a different angle.
We developed a concept of features allowing patients to get a better insight into their diagnosis. These features will be accessible via tablet devices provided by the hospital.
For one, patients will be able to access their records. As the diagnosis is being translated into a more comprehensible version, this will help patients to better understand their current condition. For two, the patients can recheck the instructions for their medication and get further information about treatments, pharmaceuticals etc.
After reviewing the interviews and materials gathered on site and thinking of solutions for the problems our focus shifted to the one with the highest priority for customs officials – the language barrier between them and the passengers. Since the airport is a place where people of many countries come together, meeting someone who doesn’t speak German or English is inevitable.
Our solution is built upon an interactive surface, equipped with two screens connected to a database with often used questions and sentences in several languages already built in. After specifying the language the customs official can select questions which appear on the passenger’s screen. He can then answer using predefined ones or give a custom response, depending on the question. They are then translated back to the language of the official, enabling quick conversations between them.
The system runs on a computer, allowing extensions like a barcode-scanner connected to a database of goods including their prices and designated region of sale.
Our research showed us that the lack of time and high stress level are a huge problem in hospitals and other medical institutions. Thus, we decided to develop a tool which would make it unnecessary for nurses to perform standard tasks such as measuring the blood pressure or pulse and making notes both on paper and on the computer. At the same time, patients often don’t know what is going on and what will happen next.
We came up with a watch for the patient that, first of all, provides functionality for either measuring values directly (e.g. for blood sugar) or by plugging in additional devices and then automatically transferring them. It also includes a notification system informing the patient about his or her next appointment and when to take which medication.
As this doesn’t require the patient to be in stationary care, our system enables patients to return home as early as possible (in case they want to, of course) while remaining under medical observation. Thanks to an emergency button, help can still be guaranteed. This also means doctors and nurses get to have more time for those who really need their attention.
After analyzing our user-research data we identified three main problem fields: time consuming order processes, long queues and the handling of the payment.The techniques we were taught during our lectures helped us to analyze the problems in more depth, to visualize our ideas and to develop our concept step-by-step. We built our project upon the ideas we filtered out of the „Opportunity Matrix“.
Caused by the negative feedback we gained on our first presentation, we overthought the whole concept together with the project directors.
We found out that our presentation didn’t point out the benefits of our project clearly enough and caused misunderstandings among the listeners. The development of a use case scenario didn’t only help us to understand the features of our system but also to convince the audience of the project’s benefits.
Our system focuses on the service team behind the counter and solves several problems. „SORD“ (Speed/Speech Ordering) is a system to optimize the whole ordering process. It reduces errors caused by bad communication among the service team and long orders which are hard to remember. Furthermore it speeds up the customer serving process and fosters the communication between customer and service staff.
After five days of concentrated work and the efficient use of exclusive Google tools, we are glad to announce that we have developed a useful interface for Barkeepers. BarM8 (Bar-mate) is a Resource management system for larger bars and clubs. It gives the the barkeeper a holistic overview of ingredients and material. Furthermore it increases productivity, through an interruption less workflow. “Big-Bang” situations where customers can’t be served anymore can be avoided. After the barkeeper has entered the actual state of all resources, BarM8’s exclusive early waning system warns the barkeeper if ingredients will become low. Bartenders can focus on their customers, and runners know which beverages they have to fetch from the stock. BarM8 is based on a recipe database that consists of all drinks and their recipes that are served. Using the database and intelligent pre-calculation BarM8 is able to calculate the need of ingredients for the whole evening.
In the last few days we evaluated the results of our research at the two dentists’ offices. After we created an affinity diagram based on the facts we gathered, we came across several problems which concern doctors and patients in common.
First of all there are uncertain waiting times for patients in almost every doctor’s office. The avarage time a patient is waiting for his/her treatment amounts to 27 minutes (2011 Bundesverband der Betriebskrankenkassen). Furthermore there may be time gaps as a result of cancelled appointments which interrupt the workflow of the doctor. To sum it up: time is the main issue.
Therefore we decided to develop a time saving concept improving on the one hand the doctor’s workflow and on the other hand helping the patient to arrange his appointments or leisure by giving him more precise information about his/her remaining waiting time.
The concept will be realised by a webbased platform, an app and a bracelet.
The first phase of the concept development workshop is over: user research. We decided to study the target group of taxi drivers and people who work in a taxi dispatch centre.
We’ve been to Taxi München eG, the largest taxi dispatch centre in Europe. There are about 3000 taxis working for Taxi München eG. We could interview a woman of the customer service. Thanks to her, we now do know nearly everything about the system. Our group was quite impressed by the high technical level with which all the taxi orders in Munich are handled.
On our second day we were interested in the point of view of the taxi drivers themselves. We just asked some taxi drivers in the Amalienstraße if we could ask them some questions. Luckily some of them had a pause and were willing to answer our questions.
The interviews with the drivers were really exciting, surprising and even funny. We are looking forward to analyze all our collected data next week!
For the user research in our design project we have decided to analyse the workflow of the medical sector because of its diverse working areas and possibilities for technical improvements. So we did not limit our exploration to a specific field but tried to gain a deeper insight into the general issues physicians and nursing auxiliary have to deal with
We arranged interviews with an anaesthetist, a paediatrist, a heart surgeon, two ambulance technicians and a nurse.
The anaesthetist, the heart surgeon and the nurse could give us detailed information about their daily routines and the life at hospital. From the two ambulance technicians we learned the challenges of health care on the street and could get an impression how exhaustive their work really is. In contrast, the paediatrist is working at a doctor’s surgery, which we were allowed to visit this day.
In summary we realized that all these professions have their distinct challenges but also problems in common that we can use as a foundation for our prototype development.