The Interviews we held at the start of our workshop yielded a vast amount of information concerning the medical sector. All of this data had to be sorted and rearranged in a logical order through the means of an affinity diagram. This resulted in the following „how might we“ – question: „How might we optimize the waiting time in a waiting room?“ Through the process of ideation and concept development we came up with an app called „SuperSic“ which provides both doctors and patients the benefit of optimizing their time management.
It allows users to do an online check-in where they can choose the most suitable option for the date and time of their doctor‘s visit. Users also have the ability to choose from a range of symptoms to describe their status to inform the doctor beforehand which helps to schedule the length of the appointment more realistically. To ensure a smooth appointment, the user has to set a reminder at least five minutes prior to the appointment. If, for whatever reason, the user has to wait in the waiting room, “SuperSic” can be used to educate the user through a range of rich information material concerning relevant topics for the user.
The most obvious benefit for the user is that he is given a handy and comfortable way to make an appointment while at the same time doesn’t have to waste time waiting.
The next step would be to get in touch with several doctor‘s offices to evaluate potential partners for our app.
All in all, our product is nothing more than a meeting place. A meeting place for sports activities to be more exact. It is a larger pillar with a conspicuous appearance, which strikes you instantly. It has a touchpad for user input, as well as a display panel at the top. It is placed at sports grounds and parks.
The built-in touchpad allows the user to create sports events and to invite friends to join the game. SmartCourt comes with an app for smartphones, which informs users about created events. If a visitor creates a sports event, for example a simple basketball game, he has the opportunity to invite either his friends or people nearby, or both. They will be notified about the upcoming game, the time and the location via push notification and have the possibility to accept or reject the invitation. The pillar and the players, who are already on site will be informed about their decision, so they’ll know, if they have to invite more players. In addition, a display panel is installed at the top of the pillar, which can display current scores, remaining time or upcoming events.
The benefits are more than obvious. Health-promoting behavior is encouraged by fun. Sports activities are proven to be healthy and most people are having more fun, when doing sports in groups. Therefore SmartCourt provides a platform to easily meet each other. Ideally, it motivates the people to spend more time in the fresh air than at home on the sofa.
As a first and most important next step we have to figure out the must-haves and nice-to-haves, because there are so many possibilities. The locations of the pillars should be carefully selected. It is also necessary to determine whether a new social network is necessary, or whether to rely on existing social networks such as Facebook.
During the first phase of the iterative Design Thinking process we went out and interviewed doctors from different fields of expertise. We came to understand that doctors were overwhelmed by the paper work they had to deal with after they treated their patients. Solutions that were offered were not efficient enough, such as a headset, that not only distracted the doctor but also the patient. We also observed the routine in a hospital and saw that nurses were going around with rolling containers with a laptop on top in which they were typing in all of the patient’s vital signs and other necessary information. But patients were not feeling comfortable with being in the room with them while the nurses were only focused on the screen of their laptop.
We therefore realized that we wanted to come up with a solution which provided communication which feels personal and comfortable for the patient but at the same time helps the doctors with the paperwork.
Our final product “Docno” is a device that listens to key words, which are said during the physician-patient consultation by the physician. So for instance, when the name of the patient is mentioned, the device goes through the existing patient files or creates a new file for a new patient. It then puts in the necessary information triggered by the key words which are said during the consultation, such as diagnosis, medication and the next steps. It will also send out push notifications to the doctor’s assistant, if a particular key word is connected to action which has to be performed by the assistant.
After sorting out and summarizing our information, we focused on improving the coordination between nurses, as we discovered a lack of it. Our finished result is the creation of a new and innovative wearable, which every nurse wears around his/her wrist. The simulated device is pretty simple and yet still extraordinary. In the next step, we will demonstrate how our gadget works.
To begin with, let’s pretend we have the following story line: a patient is in urgent need i.e. has a stroke, is about to faint or is in some other critical situation. Therefore, the patient pushes the emergency button. Once the emergency button is pressed, a notification is being sent to all the wearables of the nurses. On those wearables it is shown that a certain patient has pushed the emergency button. Moreover, the screen will show all the important vital parameters of the user. Furthermore, it will enable a nurse to push the “accept” button and notify the rest of the nurses that the patient is already being taken care of.
We see a lot of benefits for our device. For instance, the improvement of coordinating nurses, as we discovered that there is a lack of organization between them. In addition, the wearable is suitable to wear as well as easy to deal with. Furthermore, it gives patients a higher certainty regarding their treatment. They are being notified that their emergency call has been accepted and keeps them more calm.
Focusing on our next steps, our team should consider an evaluation of the necessity regarding patients as we weren’t able to interview them.
After doing our research for the last days it became clear to us that documentation and paperwork in hospitals could be managed a lot easier and faster. So we asked ourselves the question how we might reduce and accelerate documentation effort for doctors. As a result we introduce our prototype called Medipad.
The Medipad is an innovative tablet which is supplied with a very useful add-on. This add-on makes it possible to still write on a sheet of paper, yet the things which were written down are getting digitalized immediately. Thereby also other doctors can inspect the digital patient record straightaway and can move on with the treatment of the patient unconditionally. Doctors do not have to search for the right patient record anymore, as long as they have their Medipad with them.
So as you might have recognized, the benefits which arise from using the Medipad are that you will not lose the haptic feeling of writing on paper, nevertheless data is distributed wireless and very fast. Furthermore the recorded data will be instantly digitalized in a centralized data storage. All in all you can say that doctors can save a lot of time which can be used better in patient care.
The Medipad is an easy transition into digitalization which hopefully will be accepted by the medical staff in hospitals. To ascertain that, we definitely should do a survey so we can see whether it is well received in reality, or if not, how it could be improved.
One of the most challenging aspects we discovered in our research phase is the enhancement of communication between patients and doctors. This concerns especially those patients who have trouble with taking their medication regularly and have to visit their doctor very often.
We used different ideation tools to generate as many ideas as possible to simplify this process.
After convergent thinking we decided to develop Tray.
Tray is a software-enhanced medication tray and is supported by a wearable device to improve the user-experience.
With a voice-controllable touch interface Tray helps patients to take their medication in time. The wearable device notifies the user by vibration if any interaction with Tray is necessary.
It can capture and store all relevant information – medication plan, data about the medicine, vital parameters – and send it to the patient’s doctor.
He can analyse the patient’s state of health and adjust the medication plan with a desktop application. This way, the patient can contact the doctor frequently without having to visit his office as often as before.
This gives the doctor the benefit of saving time for more urgent treatments.
To evaluate our concept, the next steps could be to test your prototype in a user research with our target groups: elderly patients and doctors.
Feedback concerning product concept, features, interface and usability may then be the foundation for another iteration in our product design process.
Our team is very excited to present to you this video prototype of our solution, Medicon.
Medicon is an accessible service which allows medical and healthcare professionals to select from various types of ready-made and extensively curated informative content. Such content includes, but is not limited to, articles, explanation videos and infographics.
With these at hand, experts may compile any and all information relevant to a patient’s diagnosis into a comprehensive e-pamphlet, which may then be made available through an automatically generated QR-Code. Once a patient is in possession of said code, they may access this pamphlet from anywhere, at any time they wish, allowing them to fully inform themselves about every aspect of their respective condition.
The pamphlet itself is tied into our Medicon application, which offers easy navigation and perusal of the information specifically selected for the patient, but also additional advice and other pertinent data.
Sections of Medicon covers a large amount of topics such as causes, prevention, progression and available treatments, among many others, for common and rare medical conditions of all kinds. Not only does this breadth of knowledge help to alleviate patient anxiety, but is also capable of aiding significantly in ensuring a successful and swift recovery process by enabling patients to avoid detrimental behavior and better comply with instructions by medical personnel.
Finally, while our solution would have apparent and tangible benefits in its current form, it is far from a finished product ready for the market. Future efforts would be focused toward creating a prototype directly usable in real life situations and allowing medical staff to test it extensively. It is absolutely essential to incorporate user feedback through several iterations to improve overall usability and deliver a product that noticeably improves the quality of life of its users.
We hope you enjoyed following our progress throughout this workshop!