We decided to pick firefighters as our User Research group, so we visited some fire departments in and around Munich.
Yesterday we were at the fire station in Neuried. There we interviewed the vice commandant. He told us about his daily routines and the general structure of the voluntary fire brigade. Later he showed us around the station and explained the technical equipment they use. It was very interesting to see the complex aspects firefighters have to deal with.
Today we first talked to the former commandant of the voluntary fire brigade in Unterhaching, who now works as Head of Department at the fire brigade. He told us about his everyday life as commandant and showed us some interesting technical gadgets. After that, we visited the fire station in Mailing where we interviewed the youth leader who also showed us their vehicles and their equipment. You sure could notice the differences between the voluntary fire brigade in Neuried, Unterhaching and Mailing, because the equipment they had in Mailing was much more old-fashioned than the equipments in Neuried or Unterhaching.
Now we are looking forward to analyze our collected data and get ideas how to simplify the work of firefighters.