User Research Team 08

Group 08, User Research, WS1617

For the first phase of user research, we visited five health professionals of different specializations who were kind enough to lend us some of their time for interviews. In addition, we got the chance to take pictures of medical equipment and facilities. The results of this were very suspenseful we think.

The human factor is a very important part of the medical sector. Friendly and competent staff inspires confidence in patients. Devices have to fit smoothly into the process without interrupting it. In regards to appointments the telephone remains the number one medium as personal dialog is still the best way to estimate the urgency of an investigation or therapy.

In practice office work like documentation, data transfer from tools to PC and managing user date take up a large amount of time. Software solutions suffer from a lack of uniformity: Many different vendors contribute and devices and interfaces of different vendors are not compatible from the get-go.

We’re excited to delve further into this mass of information.


Group 03, User Research, WS1617

Within two weeks using the necessary resources, documentation and brainstorming we will develop our concept based on the E-health topic.

Keeping this in mind we went straightforward to the source. After interviewing a dermatologist, an internist, a geriatrics specialist, a stroke nurse and a performance diagnosis doctor we gained an insight of their work and daily basis problematic.


During the vivid discussions a lot of ideas were popping up in our minds. They were stored and they were all stored, only to be polished in the next phase.

The collected data will be carefully analysed and equipped with our new knowledge and resources our project can slowly but surely be brought to life.

User Research: E-Health Solutions

Group 05, User Research, WS1617

In today’s increasingly digital world many of our medical and healthcare services yet rely on conventional means to diagnose and treat our ailments. Why is it, when we are capable of triviliazing most of our daily struggles by the use of the internet and smartphone apps, that our diagnostic tools and data collection for health purposes lag so far behind?

Put simply, there are no simple solutions. E-Health services, despite making great strides in recent years, are still in their infancy. New ideas are often slow to replace the tried and true; with little reason to replace otherwise reliable systems when failure could cause, in the worst case, grievous bodily harm.

Thus we are faced with a highly delicate problem which in itself not only requires to be solved, but solutions must also undergo exacting measures to satisfy the necessary reliability and ease-of-use. To this end we have interviewed several individuals of relevant demographics, ranging from professions such as nurses to sports scientists and even to healthcare management.
With the information derived from their years of experience, we hope to concept a feasible solution that may be successfully incorporated into the daily workflow of various professionals in order to let them take advantage of the many benefits that modern E-Health services can provide.

User Research

Group 01, User Research, WS1617

Interview partners from many different areas provided a large insight into a lot of interesting fields of digital medicine. They did not hesitate to give us information about their daily work and their opinion about the digital revolution within medicine.

Nowadays, technology is omnipresent, even the area of geriatric care is about to witness digital revolution. They have sensors integrated in the floor to detect specific movements of residents and to notify staff. Yet they are lacking of digital solutions concerning documentation but it is only a matter of time until this part of work will be improved by digitalization.

Documentation is a big deal for software and hardware developers, too . They set a high value on it in order to accelerate troubleshooting.

Long ago digitalization even overtook the world of sports. We had the opportunity to talk to an employee of E-Gym. E-Gym developed from a little start-up to a successful company producing digital fitness equipment. In order to improve workout results, personal information of their users is gathered and is provided within a well-arranged user interface. In this area, extensive and continuous User Research is the key to success.

At this point we want to say thank you to our kind interview partners for providing us with useful information and their time.