The society has now been affected by the Covid 19 pandemic for almost 1.5 years. This also had an impact on the mobility sector. Our team decided to interview five different companies, like for example a suburban train driver from the MVG or the car sharing association StadtTeilAuto from Freising. Our aim was to get a good overview of the mobility sector and collect lots of information.
We were especially interested in the challenges the companies faced during the pandemic and how they were able to overcome them. Another important question we posed was how these measures have affected the customer’s user experience.
We also specifically asked about the user group: “commuters”. A lot of people worked at home or avoided public transport due to the risk of an infection. Therefore, the decreased usage of some mobility services has been a problem for some companies. In the next step, our team will focus on evaluating the data to develop a concept for a better customer experience in the post-covid time to come.
Concept Development 