New Work – Team 5 – Video Prototype „ProTracker Projektverwaltung”

Group 05, SS2019, Videoprototype

What is it

ProTracker is a web-based project management tool designed to show the progress and responsibilities of any project at a glance. Additionally, it enables centralised communication and reduces time spent in status meetings. Take a look for yourself!

Video is in German with German and English subtitles available.

How does it work?

ProTracker creates a unique website for each project, so employees can access and edit all relevant information in a centralised location. Project status and progress is visible for your clients as well.

Because each employee logs in with their own account, tasks can be assigned and responsibilities can be tracked.

Benefits

As mentioned above, ProTracker is a web based application, meaning no additional software is required to use it.
Our main goal is to reduce the number of tools used for project management in order to make communication and collaboration easier in your company and with clients.

Both internal and external requirements can be viewed and any project updates may be sent to the responsible team members as a Push Notification. Clients can visit your project website at any time and don’t need to call in to request a status update. ProTracker therefore reduces the number of meetings held externally and internally.

Next Steps

To improve the service, more existing management tools and communication platforms may be integrated into ProTracker. Additions could include a corporate messaging service and an app for creating meeting minutes.

New Work – Storyboard “Project Management ProTracker” – Team 5

Concept, Group 05, SS2019

The storyboard first shows a customer (red bowtie) who calls a secretary at your company (blue tie). The customer asks “what is going on?”.
Even though the secretary doesn’t know the answer, ProTracker software allows them to easily find the project the customer is calling about. With one click, the customer gets a status update via email and the secretary won’t need to ask a coworker for the necessary information.
Now the customer wants to make a change in the project – in this case a new logo is requested.
The secretary is able to notify the relevant employee who owns the project and let them know that there is an update to the project via the Add Task button.
In the last drawing, the developer responsible for changing the logo gets a notification about the new task added by the secretary, competing the story.

New Work – User Research – Group 5

Group 05, SS2019, User Research

We spent the past three days talking to experts from​ factory42​, ​IDnow​ and ​brigk​.

factory42: In terms of teamwork, employees’ consensus was that the many meetings held are required to keep the software and sales teams on the same page. Common issues mentioned include their dependency on the internet as well as their clients’ lack of modern communication platforms.

IDnow: Collaboration and teamwork are key because different departments work together to handle customer enquiries. This is facilitated by the openness of the office and its layout: Teams that need to collaborate sit closer to each other, so the needed colleague is never far away. This is very different from factory42. Employees there prefer to message because their colleagues may be sitting further away or be out of office (e. g. in Home Office).

The founder of Coworking Space brigk had a unique perspective of the modern workplace. At brigk, planned meetings are less important than personal conversations. In this very diverse environment, the largest issue is the lack of a shared calendar. This is the area that could be improved upon the most.

Videoprototype: TransPen

Group 05, Videoprototype, WS1718

Schools nowadays face challenges that go beyond the daily routine in the classroom. One of these challenges is the increasing percentage of students with a migration background. These students often cannot understand German, thus cannot follow the class and sometimes account for up to 70% of all students in one school. Therefore it was important for us to offer a quick and easy to use solution, that one the one hand relieve the teachers and on the other hand help the foreign students to catch up with the learning matter.

Another challenge is new media. Schools have started to digitise their classrooms with whiteboards or tablets. During research, an often heard problem was, that while teachers are open towards new media, they feel like it is not used to its full potential and can sometimes still be distracting. Therefore we tried to avoid introducing additional screens to the classrooms.

With this knowledge in mind, we developed TransPen, the translation pen that can scann any text and simultaneously translate it into any desired language. The pen looks and feels like a normal pen, thus guaranteeing easy usage and is equipped with bluetooth connectivity and several buttons for volume adjusting and scanning purposes.

The benefits of TransPen are extensive. On the one hand it works without screen, thus making sure students do not get distracted when using it and on the other hand it makes use of audio output, which guarantees that even illiterate refugees can easily follow class without much effort.

STORYBOARD

Concept, Group 05, WS1718

WhatsApp Image 2018-03-20 at 15.53.55

Based on the interviews and research done last week we figured out many problems
that occur in classrooms and could/should be improved. The most interesting and current problem more and more students have is the lack of understanding German. Due to the present situation of huge migration numbers there are many pupils with migration background and sometimes no knowledge in German at all.

Therefore, teachers are now facing situations that they have not been trained for. Lessons, exams, etc. just got a lot more complicated. But also immigrated students suffer under these circumstances. Our prototype is designed to help pupils understand language and thus, also relieve teachers so that they can concentrate on their actual tasks.

A translation pen in combination with a Bluetooth-headset that students use during exams or while working on worksheets shall make the start in German schools a lot easier. The pen can be used like a marker to highlight all the words or sentences that should be translated. Through wireless connection with a headset the marked sentences’ translation is read to the user in real time.

User Research

Group 05, User Research, WS1718

IMG_3396

The field of e-learning and digital support systems for teachers in schools or other educational institutions is incredibly extensive. In addition, the majority of schools are only just beginning to bring technology into their classrooms, thus offering many opportunities for interaction designers to enrich the experience for students.

In order to approach this topic without bias we tried to cover as many different schools from various areas as possible in our user research. We conducted interviews with two Highschool teachers, one teacher from a Montessori school and two preschool teachers.

Interestingly, the preschool is divided into two different sections. While the classrooms of one section were rather traditional and offered little technology, the other section was equipped with multiple digital support systems. This setup offered a divers look into the daily routine of the teachers that work there. Furthermore, the school faces additional challenges with the majorityof the students being migrants.

To summarise, we obtained helpful insights that offer multiple points of contact for further development of our concept.

Medicon – Videoprototype

Concept, Group 05, Videoprototype, WS1617

Our team is very excited to present to you this video prototype of our solution, Medicon.

Medicon is an accessible service which allows medical and healthcare professionals to select from various types of ready-made and extensively curated informative content. Such content includes, but is not limited to, articles, explanation videos and infographics.

With these at hand, experts may compile any and all information relevant to a patient’s diagnosis into a comprehensive e-pamphlet, which may then be made available through an automatically generated QR-Code. Once a patient is in possession of said code, they may access this pamphlet from anywhere, at any time they wish, allowing them to fully inform themselves about every aspect of their respective condition.
The pamphlet itself is tied into our Medicon application, which offers easy navigation and perusal of the information specifically selected for the patient, but also additional advice and other pertinent data.

Sections of Medicon covers a large amount of topics such as causes, prevention, progression and available treatments, among many others, for common and rare medical conditions of all kinds. Not only does this breadth of knowledge help to alleviate patient anxiety, but is also capable of aiding significantly in ensuring a successful and swift recovery process by enabling patients to avoid detrimental behavior and better comply with instructions by medical personnel.

Finally, while our solution would have apparent and tangible benefits in its current form, it is far from a finished product ready for the market. Future efforts would be focused toward creating a prototype directly usable in real life situations and allowing medical staff to test it extensively. It is absolutely essential to incorporate user feedback through several iterations to improve overall usability and deliver a product that noticeably improves the quality of life of its users.

We hope you enjoyed following our progress throughout this workshop!

Medicon – Storyboard and Concept

Concept, Group 05, WS1617

What use is the most effective medicine if taken incorrectly? What use is the most advanced medical technology when patients dread the sight of them? Once faced with these and several other dilemmas, our team instead decided to tackle the heart of the issue; that which brought to fall countless innovations whenever neglected: communication.
Specifically, communication between healthcare professionals and their patients.

After conducting user research and thoroughly analyzing our findings, we concentrated our efforts on ideation to build a foundation of concepts from which to continue our work. In the end, through careful consideration, only one fully addressed the issue at hand and stands as the clear winner: Medicon.

Medicon (a portmanteau of “medical” and “lexicon”) is both an application and a service designed to facilitate communication within the medical sector. It aims to eliminate misunderstandings caused by the use of complex terminology during conversation, which in turn may ease patient anxiety after diagnoses.
We enable healthcare professionals to quickly compile information relevant to individual medical cases into a comprehensive and easy-to-understand electronic pamphlet. Viewable at any time or location through a QR code, our solution strives to provide accessibility and convenience.

Over the coming days we are focused on creating a prototype to demonstrate the viability of our concept in the context of everyday interactions. To this end we created the storyboard pictured above, which we are currently translating into a video project to both inform and entertain interested parties.

User Research: E-Health Solutions

Group 05, User Research, WS1617

In today’s increasingly digital world many of our medical and healthcare services yet rely on conventional means to diagnose and treat our ailments. Why is it, when we are capable of triviliazing most of our daily struggles by the use of the internet and smartphone apps, that our diagnostic tools and data collection for health purposes lag so far behind?

Put simply, there are no simple solutions. E-Health services, despite making great strides in recent years, are still in their infancy. New ideas are often slow to replace the tried and true; with little reason to replace otherwise reliable systems when failure could cause, in the worst case, grievous bodily harm.

Thus we are faced with a highly delicate problem which in itself not only requires to be solved, but solutions must also undergo exacting measures to satisfy the necessary reliability and ease-of-use. To this end we have interviewed several individuals of relevant demographics, ranging from professions such as nurses to sports scientists and even to healthcare management.
With the information derived from their years of experience, we hope to concept a feasible solution that may be successfully incorporated into the daily workflow of various professionals in order to let them take advantage of the many benefits that modern E-Health services can provide.

Videoprototype: Balloon Box

Group 05, Videoprototype, WS1516

One of the most urgent issues we encountered during our research-phase was by far the unsave transportation of groceries. It is a very common problem that food inside thermo boxes is leaking during the transportation. This may happen out of various reasons, like bumpy roads for example. Also, food is often not appropriately packed up by the restaurants, this goes especially for soups. Since most of the drivers employed by these delivery companies are using bikes, the problem unfortunatly appears at a very high rate. This is why we focused on the question of ‘how might we improve food transportation’.


We had a wide and rather creative range of ideas to solve this problem. It was important that it is not only efficent, but also realizable for companies to use. So we came up with a particularly save and easy solution to fix this problem. We used air cushions on the inside of the boxes. With a switch on the outside of the thermo box, it is possible to inflate the air cushions. This way it is not possible that food flips and leaks inside our box. Moreover it is a very cost efficent solution and even a common thermo box be uprgraded with our prototype.
Using this inflatible air thermo boxes not only improves the looks and condition of food delivered, it also pleases the companys and customers, since it decreases the number of rejected delivers. In the end, this investment would be a long term solution which provides a more satisfying customer experience.